instasupport combines AI support, storefront intelligence, and deep integrations into one platform. Support your customers. Understand your store. Grow your business.
Why instasupport
Every support conversation is a signal. A customer asking “where is my order?” means your tracking page isn't clear enough. A spike in return requests means your size guide is failing.
instasupport connects these dots. We help you understand why customers reach out, what your storefront is doing wrong, and how to fix it before the next ticket is created.
AI inbox, copilot, automations, and knowledge base. Resolve faster across every channel.
Storefront audits, store scouts, CX insights, and quality scoring. See what your customers see.
Revenue impact tracking, knowledge gap detection, proactive outreach, and engagement campaigns.
From AI-powered support to deep storefront intelligence — everything you need in one place.
Unified inbox with AI triage, auto-responses, and human handoff — all in real time.
Context-aware suggestions for every conversation.
Connect your existing stack seamlessly.
AI personas that simulate real shopper journeys to find UX friction.
CSAT
98%
Escalations
4
Avg resolve
2.4h
Syncs with your docs, FAQs, and product catalog.
Deep SEO, accessibility, and CX audits.
Platform
Inbox + Copilot + Knowledge Base
Your unified inbox pulls conversations from chat, email, SMS, Instagram, and Facebook into one view. Smart routing assigns the right agent. SLA timers track every response. Collision detection prevents duplicate replies.
The AI copilot reads the full conversation, searches your knowledge base via vector embeddings, checks customer data from Stripe, Redo, and Shopify, then drafts a reply with source citations. Your agent reviews and sends in one click. When confident enough, Insta AI resolves automatically — no human needed.
Your knowledge base — articles, snippets, documents, URLs, product data — is embedded and synced in real time. Edit an article and the AI knows immediately. Per-source visibility controls let you decide what the AI can access.
Where is my order?
Refund request for...
Size guide question
Tracking not updating
Four steps from sign-up to a fully intelligent support and storefront optimization engine.
Link your store and support channels in under 2 minutes. Shopify, WooCommerce, custom — we connect to them all.
Our AI ingests your knowledge base, past tickets, product catalog, and store pages to build deep context.
Launch AI-powered support across chat, email, and social. Your copilot handles routine queries instantly.
Use storefront intelligence and CX insights to continuously optimize your store and support experience.
Join hundreds of merchants using instasupport to deliver faster support, smarter insights, and better customer experiences.